About Nelly
Your trusted partner on the ground in Baja
Passionate about outdoor sports and deeply connected to nature, Nelly has found in Baja the perfect place to combine her lifestyle with her service-driven career.
With over 26 years of experience in the hospitality industry, Nelly brings a strong background in front desk operations, group management, sales, and concierge services. She especially highlights her role as a Spa Manager for over 16 years, including participation in major hotel openings, where she developed a strong foundation in leadership, luxury service standards, and exceptional attention to detail.
Throughout her career, Nelly has focused on creating memorable guest experiences, delivering warm, professional, and highly personalized service. She is also trained in customer service excellence, complaint resolution, and high-end hospitality standards — allowing her to provide efficient solutions and tailored support for both homeowners and guests.
"Through Baja Home Concierge, my commitment is to care for each property as if it were my own, delivering trust, peace of mind, and exceptional service."
Expertise
26+ Years in Hospitality
Including 16+ years as Spa Manager with major hotel openings, leadership, and luxury service standards.
Property Management
Hands-on care for vacant and rental properties — inspections, maintenance coordination, and guest services.
Concierge Excellence
Trained in customer service excellence, complaint handling, and creating personalized experiences.
What Nelly Handles
- Property inspections and photo reports
- Maintenance coordination and on-site supervision
- Deep cleaning and home preparation
- Rental management (Airbnb, Booking, direct)
- Guest communication and check-in/check-out
- Concierge services for owners and guests
- Pre-arrival grocery shopping and home setup
- Special event planning
- Emergency response and problem-solving